Returns & Exchanges

Quick Summary

Most eligible PRAUXE men's clothing products can be returned or exchanged within 7 days of delivery. Products must be unworn, unwashed, free from stains, odour, or damage, and returned with their original tags and packaging intact.

1. Eligibility

• Return requests must be initiated within 7 days of delivery.
• Items must be unworn, unwashed, and free from stains, odour, or damage.
• Original product tags and packaging must remain intact.
• The order number or invoice must be provided when requested.

2. Non-Returnable Items

Certain products cannot be returned unless they are received faulty or incorrectly supplied:

• Underwear, socks, and other applicable intimate products.
• Items clearly marked as Final Sale / Clearance.
• Customized or personalized products.

3. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.

• Replacement or exchange, subject to availability.
• Full refund to the original payment method where applicable.
• Store credit where offered and accepted by the customer.

4. Exchanges & Refunds

• Size exchanges are available for the same product where stock permits.
• Refunds are issued to the original payment method where applicable.
• COD orders may be refunded as store credit or through an eligible bank-transfer method.
• Refunds are processed within 5 business days after quality-control approval.

5. Return Shipping

• Faulty or incorrect items: return shipping is free where the claim is approved.
• Change of mind or size exchange: return shipping may be paid by the customer.
• International returns: applicable duties, taxes, and return shipping costs are the customer's responsibility unless otherwise stated.

6. How to Start a Return

1. Log into your PRAUXE account and open My Orders.
2. Select the relevant product and submit a return or exchange request.
3. Follow the return instructions provided by our support team.
4. Pack the product securely with its original tags and packaging.
5. Ship the item using the return method provided or approved by PRAUXE.

7. Quality Check

All returned items undergo a quality inspection. Returns showing signs of wear, washing, stains, odour, damage, missing tags, or missing original packaging may be rejected or may not qualify for a full refund.

8. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws.

Governing law: India. Jurisdiction: Gurugram, Haryana.

Frequently Asked Questions